Christopher Hamilton

It appears my faith in Nick at Virgin Media was completely misplaced. We are still offline.

I called them up again last night to find out why we hadn’t been reconnected and discovered that absolutely nothing had been done. I spoke directly with someone in their Credit Control team, and once again, told them the full story. I’m getting a little tired of the fact that no-one seems to be able to write details down in a central record of some kind. This time I managed to get her to remove all of the call charges from our bill which totalled somewhere around £400, and I thought that would be the end of it. You would think I’d have learned by now that I was going to be wrong.

Once the call charges had been removed I was informed I still owed £99. WTF!!

It turns out their finance department is just as shite as their customer service. She wanted me to pay the installation fee, and the first three months for the broadband again. At which point I rather angrily told her that these had already been paid and I had the bank statements to prove it. I was only going to pay the current months service charge, which considering it’s been nearly three weeks without internet I probably shouldn’t pay either. At which point she did what everyone else has done.

“I’ll have to pass this to my manager, and she’ll give you a call.” Is the response I’ve had about six times now. I’ve never had a single phone call back from them in the three weeks this issue has been going on.

I’m going to give them until 2pm to call me back, otherwise I’m going to get on the phone again, and continue calling today until they put me onto a “manager” and get my internet back up.

I’m sick and fucking tired of Virgin Media.